眼科门诊护士工作体会
张 蕾 王 娟
（解放军第91中心医院，河南 焦作，454003）
中图分类号：R47 文献标识码：B 文章编号：1674-7860(2015)24-0143-03
【摘 要】目的：回顾眼科门诊护士的工作，总结护理体会。方法：提高眼科护士综合素质，从分诊、护患沟通、医护关系及病情指导等方面出发，改善眼科门诊护理服务模式，提高诊疗速度。结果：门诊护理工作综合满意度大力提高，投诉现象明显减少，护理纠纷也逐渐减少。结论：做好门诊护理工作，正确指导、合理安排病人就诊，能有效缩短看病时间，使门诊工作更安全、快捷、有效。
【关键词】眼科门诊；护士工作体会
【Abstract】Objective:To review the work of outpatient nurses in Department of Ophthalmology andsummarize the nursing experience. Methods: To improve the comprehensive qualityof nurses in Department of Ophthalmology, improve the nursing service mode andthe diagnostic rate of the Department of Ophthalmology from the aspects of thediagnosis, nurse patient communication, medical care relationship and theguidance of the disease. Results: The overall satisfaction of outpatientnursing work was greatly improved, the phenomenon of complaints decreasedsignificantly. The nursing disputes decreased gradually. Conclusion:Satisfactory outpatient nursing work can correct guidance, reasonablearrangements for people to visit and effectively shorten the time to see adoctor, which makes nursing care more safe and effective.
【Keywords】Department of Ophthalmology; Work Experienceof Nurses
doi:10.3969/j.issn.1674-7860.2015.24.069
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